SHIPPING & DELIVERY POLICY

Last Updated: October 2023

Thank you for choosing Nature’s Fields (operated under RB RETAIL WORLD, GSTIN: 29CQLPR7278A1ZA). We are committed to delivering fresh, high-quality spices, seeds, and seasonings directly to your doorstep across India. This Shipping Policy details the processes, timelines, costs, and terms associated with shipping products ordered on naturesfields.com.

1. Order Processing Time

• All orders are processed and packed within 1 to 2 business days (excluding Sundays and national holidays) after order confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive an automated confirmation via email and/or SMS once your order has been successfully placed, followed by a dispatch notification containing tracking details once the package leaves our facility.

2. Shipping Rates & Delivery Timelines

We partner with reliable logistics providers to ensure safe and timely delivery. Estimated delivery timelines depend on the destination location:

• Bengaluru City (Local): 1 to 2 Business Days
• Karnataka & South India: 2 to 4 Business Days
• Rest of India (Metros & Tier-1 Cities): 3 to 5 Business Days
• Rest of India (Tier-2/3 & Remote Locations): 5 to 8 Business Days

Shipping Charges & Delivery Terms

• Shipping Charges: Shipping fees are calculated at checkout based on the weight of the shipment and the delivery pincode. Any available free shipping promotions will be automatically applied during checkout based on order thresholds.
• Delays: Delivery times are estimates and cannot be guaranteed. Unforeseen delays may occur due to weather conditions, courier operational issues, public holidays, or regional restrictions.

3. Order Tracking

• Once your package has been handed over to our delivery partner, you will receive an email and/or SMS containing the Tracking Number (AWB) and a direct link to track your order in real time.
• Please allow up to 24 hours for the tracking information to update after receiving your dispatch confirmation.

4. Delivery Address & Incorrect Information

• Deliveries are made to the shipping address specified by the customer at the time of purchase.
• Please ensure that your complete street address, nearby landmarks, and correct 6-digit PIN code are provided to prevent delivery failures.
• RB RETAIL WORLD / Nature’s Fields is not responsible for non-delivery or shipping delays caused by incorrect or incomplete address details provided by the customer. Any re-routing or reshipping fees incurred due to address errors will be borne by the buyer.

5. Damaged, Tampered, or Missing Shipments

• Inspection upon Receipt: We strongly recommend inspecting the outer packaging upon delivery. If the outer parcel appears severely damaged or tampered with, please reject the package from the delivery agent and notify us immediately.
• Reporting Issues: If an item inside the parcel is damaged, leaking, or missing, please contact customer support at care@naturesfields.com or call +91 97415 99056 within 24–48 hours of delivery with clear photo/video proof of the package and invoice.

6. Pincode Serviceability

• We deliver to the majority of serviceable pincodes across India.
• In the rare event that your pincode is non-serviceable by our courier network, our team will notify you within 24 hours of order placement, cancel the order, and process a full refund to your original payment method.

7. Contact Us

If you have questions or require assistance regarding the delivery status of your order, please reach out to our team:

• Email: care@naturesfields.com
• Phone: +91 97415 99056
• Registered Address: RB RETAIL WORLD, Building No./Flat No. 23, 1st Main Road, 5th Cross Road, Near Indian Statistical Institute, Muthurayanagar, Bengaluru, Karnataka - 560059, India.