RETURN & REFUND POLICY

Last Updated: October 2023

At Nature’s Fields (operated under RB RETAIL WORLD, GSTIN: 29CQLPR7278A1ZA), customer satisfaction is important to us. Because we sell consumable food items (spices, seeds, and seasonings), our return and refund policy is designed to ensure strict safety and hygiene standards while protecting our customers against damaged or defective items.

1. Return & Replacement Eligibility

Due to the hygiene and safety nature of food items, products are non-returnable for general reasons (such as personal taste preference or change of mind). However, we offer replacements or refunds for eligible issues under the following guidelines:

• Return / Reporting Window: Eligible issues must be reported within 24 to 48 hours of receiving your package.
• Eligible Conditions:
  1. Product delivered is physically damaged, leaked, or tampered with upon arrival.
  2. Wrong item delivered or items missing from the shipment.
  3. Product has passed its best-before/expiry date at the time of delivery.

2. Refund & Replacement Timelines

Once your return request or claim is verified and approved by our quality team:

• Refund Processing Time: Approved refunds will be initiated within 1 to 2 business days.
• Refund Credit Timeline: The refunded amount will be credited back to your original payment method (Credit/Debit Card, UPI, Net Banking, or Digital Wallet) within 5 to 7 business days, depending on your bank's processing times.
• Replacement Delivery Timeline: If a replacement is requested and approved, the new product will be dispatched within 1 to 2 business days. Estimated delivery timelines for replacement packages are:
  • Local Deliveries: 1 to 2 Business Days after dispatch.
  • Regional Deliveries: 2 to 4 Business Days after dispatch.
  • Rest of Country: 3 to 7 Business Days after dispatch.

3. How to Request a Return or Replacement

To submit a return, replacement, or refund request, please follow these steps:

• Step 1: Email our customer support team at care@naturesfields.com or WhatsApp/call us at +91 97415 99056 within 48 hours of delivery.
• Step 2: Provide your Order ID, product details, and attach clear photos or an unboxing video showing the damaged, tampered, or incorrect item along with the shipping box label.
• Step 3: Our team will review your request within 24 hours. If approved, we will either dispatch a replacement unit free of cost or process a full refund to your original payment account.

4. Non-Refundable & Non-Replaceable Conditions

Refunds or replacements will not be issued under the following circumstances:

• Requests submitted after the 48-hour delivery window.
• Products that have been opened, partially used, or consumed (unless damaged upon arrival).
• Damage caused due to improper storage after delivery.
• Failed delivery attempts due to an incorrect shipping address or unreachable contact details provided by the customer.

5. Contact Us

If you have any questions regarding our Return & Refund Policy, please reach out to us:

• Email: care@naturesfields.com
• Phone: +91 97415 99056
• Mailing Address: RB RETAIL WORLD, Building No./Flat No. 23, 1st Main Road, 5th Cross Road, Near Indian Statistical Institute, Muthurayanagar, PIN: 560059.